Terms and Conditions

Effective Date: 2 October 2025

1) Introduction and Acceptance

These Terms and Conditions (“Terms”) govern Off-Site Mobile Vehicle Services provided by Dark Horses USA dba Greasy Gills (“Greasy Gills”) to the customer (“Customer”). By scheduling or using services (including oil change “Lube” services and vehicle detailing “Detail” services), the Customer acknowledges and agrees to be bound by these Terms. If any part of these Terms is not acceptable, please do not book or use the services.

2) Services and Service Area

Mobile automotive maintenance is performed at the Customer’s location, currently limited to oil change and detailing (mobile car wash). Service availability is limited to Tucson, Arizona and surrounding areas considered reasonably serviceable. Bookings outside the practical range may be declined or rescheduled; in some cases, additional travel conditions or fees may be required. Notice will be provided if a booking falls outside the serviceable area.

3) Scheduling, Arrival Window, Delays, and Missed Appointments

• Arrival Window: All appointments are scheduled with a 90-minute arrival window. Arrival is intended at or near the start of the window; however, exact start times cannot be guaranteed.
• Service Delays: If a significant delay is anticipated, prompt notice will be provided and a good-faith remedy (reschedule or courtesy accommodation) will be offered on a case-by-case basis. Delays within the 90-minute window or caused by circumstances beyond reasonable control (e.g., traffic, weather) do not constitute breach.
• Missed Appointments by Greasy Gills: If an appointment is canceled by Greasy Gills or the technician fails to arrive on the scheduled day without rescheduling, the Customer is entitled to a full refund of any pre-paid amount plus a $50 service credit for a future appointment. No consequential or incidental damages are available.

4) Customer Cancellations and Rescheduling

• Cancellations: Follow the current Refund & Cancellation Policy posted on the site (incorporated by reference).
• Rescheduling: The first reschedule is complimentary. Each additional reschedule incurs a $36 rescheduling fee.
• Short-Notice Constraints: If access or conditions at the location prevent service at the appointment time (e.g., gate denial, towing rules, wash restrictions, HOA limitations, or unsafe setup), the visit may be treated as a late cancellation/no-show under the Refund & Cancellation Policy.

5) Payment Terms

Payment is due at the time of booking to secure the appointment. Charges for added materials or labor outside the quoted scope (e.g., specialized filters, additional oil capacity, excessive contamination during detail) will be disclosed for Customer approval before proceeding. Taxes, environmental or disposal fees may apply where required. Once a service has been fully performed and the technician has departed, refunds are not available except as provided under the Satisfaction Guarantee (Section 9) or where required by law.

6) Customer Responsibilities (Access, Safety, Preparation)

• Access & Authorization: Safe access to the vehicle and immediate work area must be provided. By booking, the Customer authorizes service at the designated location and secures any required permissions (e.g., landlord/HOA/lot management). If access is denied or unsafe, the appointment may be canceled or rescheduled per Section 4.
• Safe Work Area: The vehicle must be parked legally on a reasonably flat, stable surface with sufficient clearance around the vehicle. Unsafe or noncompliant conditions may result in refusal or discontinuation of service.
• Vehicle Condition Disclosure: Known issues affecting service (e.g., leaks, damaged or stripped drain plug, inoperative latches, battery concerns) should be disclosed in advance.
• Personal Property: All valuables and fragile items should be removed from the vehicle before service. Greasy Gills is not responsible for loss or damage to personal items left in the vehicle.
• Pets/Children: Pets, children, and bystanders should remain clear of the work area for safety.
• Post-Service Check: A brief walk-around is encouraged upon completion. Responsibility cannot be accepted for drained batteries due to doors/lights left on after service; a quick check is recommended before the technician departs.

7) Vehicle Data and VIN Lookups

For accurate service specifications, a VIN lookup may be performed through trusted third-party sources such as the NHTSA Vehicle Product Information Catalog (vPIC) and Auto.dev. The VIN may be transmitted securely for decoding purposes; returned data is used solely to match the vehicle with appropriate service specifications and recommendations. Use of these sources is subject to their respective terms.

8) Limitations of Liability and Disclaimers

• Scope: Responsibility extends only to work actually performed; components outside the ordered scope are not inspected or guaranteed.
• Pre-Existing Conditions: No liability is accepted for pre-existing defects, hidden mechanical issues, prior improper repairs, oxidized/compromised finishes, or conditions that normal service can reveal (e.g., clear-coat failure).
• Customer-Supplied Parts/Instructions: If the Customer provides parts or requests procedures against recommendation, any resulting issues are at the Customer’s risk.
• Detailing Liability Cap: For detailing or wash-related damage proven to have been caused during service, total liability is capped at $200 per appointment. Minor cosmetic marring consistent with normal processes is not considered damage.
• Oil-Service Claims: For engine or lubrication-related damage claims, liability applies only if a licensed third-party mechanic determines the damage was directly caused by the oil service performed at that appointment. If so determined, remedies are limited as stated in this section (including the applicable cap below).
• Overall Cap and Exclusions: Except where prohibited by law, the maximum total liability per appointment shall not exceed $200, regardless of theory of liability. No consequential, incidental, special, or indirect damages (e.g., towing, rentals, lost time/income, loss of use) are available.
• Inspection and Notice: Any alleged damage must be reported within 48 hours of service completion and before repairs are undertaken, to allow inspection by Greasy Gills and/or an agreed third-party mechanic. Failure to allow inspection may void any remedy.

9) Satisfaction Guarantee (Service Quality)

A service-quality guarantee is provided. If any portion of the work appears incomplete or below reasonable professional standards, notice should be provided within 48 hours of completion. Upon timely notice and verification, one of the following remedies will be offered, at Greasy Gills’ option:

1. Re-service of the affected portion at no additional charge, or
2. A reasonable partial refund or credit corresponding to the affected portion.
   If re-service is declined when reasonably offered, any refund or credit may be limited. The guarantee is a workmanship assurance; it is not a product warranty and does not expand liability beyond Section 8.

10) Force Majeure

No liability shall arise for delays, rescheduling, or non-performance caused by events beyond reasonable control, including but not limited to severe weather, accidents, supply interruptions, illness, utility outages, acts of government, or other force-majeure events. Affected appointments will be rescheduled or refunded as appropriate.

11) Privacy and Communications

Personal information is used only for scheduling, performing services, payment processing, and necessary follow-up (e.g., confirmations, reminders). Data is not sold. Additional details appear in the posted Privacy Policy. Appointment notifications may be sent via email/SMS.

12) Refusal or Discontinuation of Service

Service may be declined or discontinued if conditions are unsafe, unlawful, inaccessible, or otherwise unsuitable, or in cases of abusive behavior. Appropriate refunds or adjustments, if any, will follow these Terms and the Refund & Cancellation Policy.

13) Changes to Terms

Terms may be updated periodically. The current version will be posted with the effective date. Continued use of services after changes constitutes acceptance of the updated Terms.

14) Governing Law and Venue

These Terms are governed by the laws of the State of Arizona. Disputes shall be resolved first through good-faith, informal discussion; if unresolved, proceedings shall be brought in a court of competent jurisdiction in Arizona. Nothing prevents either party from seeking injunctive relief or using small-claims court where available.

15) Severability, Assignment, Entire Agreement

If any provision is deemed unenforceable, the remainder remains in effect. Rights and obligations under these Terms may not be assigned by the Customer without written consent. These Terms, together with any service confirmation or invoice, constitute the entire agreement regarding the services.

Contact

Greasy Gills (Dark Horses USA, dba Greasy Gills)
Owner/Operator: Alexander J. Gill
Email: agill[at]darkhorsesusa.com
Phone: 928 889 1691
Location: Tucson, AZ.

“Greasy Gills is a one-person, owner-operated service. The goal is simple: reliable work, clear communication, and full respect for your time and vehicle.”